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Refund Policy

ACE Digital Solutions, LLC
Transparency & Fairness Protocol

At ACE Digital Solutions, LLC, we strive to provide high-quality AI-driven digital content, including AI Clone Avatar Videos, CGI Advertising, and Social Media Management. Due to the digital and highly customized nature of our services, we have established the following Refund Policy to ensure clarity and fairness for both parties.

1. General Policy

Because our services involve significant labor, computational power for AI processing, and creative custom work, all sales are generally final. Once the production or rendering process has begun for a specific project, we cannot offer a full refund.

2. Custom Digital Services (AI Clones & CGI)

  • AI Clone Avatar & Video Production: These are custom-built for your brand. Refunds are not provided once the AI training or video rendering process has started.
  • Revision Policy: Instead of a refund, we offer a specific number of revisions (as stated in your service agreement) to ensure the final output meets your expectations and matches the quality seen in our portfolio.

3. Social Media Management & Subscription Plans

  • Monthly Retainers: If you are on a monthly Social Media Management or recurring plan, you may cancel at any time.
  • Cancellations: Cancellation requests must be submitted at least 7 days before the next billing cycle. We do not provide prorated refunds for the remaining days of a current billing month.

4. Exceptions & Project Cancellations

  • Pre-Production: If a client requests a refund before any work, research, or AI processing has commenced, a refund of up to 50% to 75% may be issued (minus processing fees and administrative costs).
  • Technical Errors: In the rare event of a major technical failure on our part that prevents us from delivering the service at all, a full or partial refund will be discussed on a case-by-case basis.

5. Satisfaction Guarantee

Your satisfaction is our priority. If you are unhappy with a delivery, we encourage you to contact us immediately at info@aceavatars.com or through our website. We will work closely with you to fix any issues, adjust the "Digital Persona," or provide an alternative solution that aligns with your vision.

6. Contact Us

If you have any questions regarding this policy, please reach out to us: